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Faq

You can offer a full range of travel products, including flight and hotel booking, vacation packages, cruises, car rentals, tours and activities, travel insurance plans, rail tickets, visa processing, and more. The OTA provides access to inventory from suppliers around the world.

Customers will book travel products through your branded website. The OTA will seamlessly handle the booking process and confirmation emails behind the scenes with the power of our latest AI platform – Luxosys Ecosystem.

Here’s a step-by-step breakdown of the booking process:

Step 1: Search and Selection

Customers begin by searching for their desired travel products, whether it’s flights, hotels, car rentals, or tours. Utilize user-friendly search filters, allow for multi-city itineraries, and provide real-time pricing and availability.

Step 2: Personalization and Customization

Enable customers to personalize their travel arrangements, such as selecting specific flight times, preferred hotel rooms, or desired vehicle types. Allow for add-ons and ancillary services like baggage allowance, seat selection, or travel insurance.

Step 3: Secure Payment Gateway

Integrate with a secure payment gateway to process customer payments safely and reliably. Offer multiple payment options, including credit cards, debit cards, and e-wallets.

Step 4: Booking Confirmation and E-tickets

Upon successful payment, provide customers with immediate booking confirmation and e-tickets for their chosen travel products. Send detailed itineraries with all relevant information, including contact details, addresses, and booking references.

Step 5: Post-booking Support

Offer ongoing customer support throughout the travel journey. Provide easy access to customer service channels, handle any booking inquiries promptly, and address any issues efficiently.

Yes, the platform can be fully customized with your branding, color schemes, and terminology. This allows the booking experience to match your brand identity.
You maintain direct relationships with your preferred travel suppliers. The OTA can integrate content from your supplier contracts, as well as multiple exclusive content providers that Luxosys already has agreements with.

You have a dedicated support team from the OTA for any customer service needs. This provides 24/7 global support. Any automatically resolved issues handle our AI model, while more complex and complicated inquiries are redirected to our support team.

  • Tiered Support Structure:

Luxosys employs a tiered support structure to address customer issues effectively. For initial inquiries, we provide a robust AI-service knowledge base and FAQs section to empower customers to find solutions independently. For more complex issues, our multi-lingual customer support team is available via phone, email, and live chat.

  • Dedicated Partner Support:

We maintain dedicated support channels for our OTA partners, providing them with priority assistance and personalized solutions. Our partner support team is well-versed in the specific needs and challenges of OTAs and can collaborate effectively to resolve issues quickly.

  • Real-time Issue Tracking:

We utilize a robust issue tracking system to monitor and manage customer support requests. Each issue is assigned a unique identifier and tracked through the resolution process, ensuring transparency and accountability.

  • Service Level Agreements (SLAs):

We establish clear SLAs with our OTA partners, outlining our commitment to response times, resolution times, and customer satisfaction levels. We regularly review and monitor our performance against these SLAs to ensure we meet or exceed expectations.

  • Continuous Improvement:

Luxosys is committed to continuous improvement in our customer support processes. We actively seek feedback from our OTA partners and customers to identify areas for enhancement and implement changes accordingly.

We are providing daily/monthly/quarterly reports and building custom data dashboards to help our partners stay on top of things and make strategic decisions. Robust reporting and analytics provide key insights into bookings, conversion rates, revenue, margins, and more. This helps inform strategic decisions.

Secure payment handling and fraud protection are provided as an integral part of the Luxosys ecosystem. You receive payouts from the OTA based on the agreed commercial terms.

Yes, Luxosys provides a comprehensive suite of marketing tools and support to help our OTA partners promote their travel offerings and reach their target audience effectively.

Marketing Tools:

  • Co-branded Marketing Materials: We provide OTAs with co-branded marketing materials, including brochures, banners, and social media graphics, to promote their white-label travel platform.
  • SEO and SEM Optimization: We offer SEO and SEM optimization services to help OTAs improve their website ranking and attract organic traffic through search engines.
  • Social Media Management: We assist OTAs in managing their social media presence, creating engaging content, and running targeted social media campaigns.
  • Email Marketing Automation: We provide email marketing automation tools to help OTAs nurture leads, send personalized emails, and drive conversions.
  • Affiliate Marketing Program: We offer an affiliate marketing program that allows OTAs to partner with travel bloggers, influencers, and other websites to earn commissions on referrals.
  • Performance Tracking and Analytics: We provide comprehensive performance tracking and analytics tools to help OTAs measure the effectiveness of their marketing campaigns and optimize their strategies.

Marketing Support:

  • Dedicated Marketing Specialists: We assign dedicated marketing specialists to each OTA partner to provide personalized support and guidance.
  • Marketing Strategy Development: We collaborate with OTAs to develop tailored marketing strategies that align with their brand, target audience, and business objectives.
  • Creative Campaign Development: We assist OTAs in developing creative marketing campaigns that capture attention, generate interest, and drive bookings.
  • Campaign Performance Analysis: We regularly analyze the performance of OTAs’ marketing campaigns and provide insights for improvement.
  • Industry Trend Insights: We keep OTAs updated on the latest industry trends, marketing best practices, and emerging technologies to help them stay ahead of the competition.Yes, Luxosys provides a comprehensive suite of marketing tools and support to help our OTA partners promote their travel offerings and reach their target audience effectively.

The Luxosys ecosystem is based on a set of custom-made APIs that aggregate the best travel content from multiple sources, such as Global Distribution Systems (GDS), New Distribution Capabilities (NDC), and other major travel content aggregators. The APIs are controlled through user-friendly control panels that allow flexibly set pricing and markup policies based on the content and marketing channels it is exposed to the customers.

The white-label model allows you to deliver a customized travel booking experience reflecting your brand promise and strengths. Here are some strategies you can employ to differentiate your travel business using Luxosys’ white-label travel solution:

  • Focus on a Niche Market: Instead of trying to cater to everyone, consider specializing in a particular niche market, such as luxury travel, adventure travel, or family travel. This allows you to tailor your offerings and marketing efforts to a specific audience, enhancing customer experience and brand loyalty.
  • Curated Travel Experiences: Offer curated travel experiences that go beyond simply booking flights and accommodations. Provide personalized recommendations, local insights, and unique activities that cater to the interests and preferences of your target audience using Luxosys.
  • Exceptional Customer Service: Prioritize customer satisfaction by providing exceptional customer service throughout the travel journey. Offer responsive support, personalized assistance, and proactive communication to build trust and foster customer loyalty.
  • Technology-Driven Innovation: Leverage technology to innovate and enhance your travel offerings. Use our data analytics to personalize recommendations, integrate AI-powered chatbots (Luxosys Ecosystem) for customer support, and utilize mobile app development to provide a seamless booking and travel experience.
  • Strategic Partnerships: Collaborate with strategic partners, such as travel bloggers, influencers, and local businesses, to expand your reach, gain credibility, and offer exclusive deals or experiences to your customers.
  • Unique Marketing Campaigns: Develop creative and engaging marketing campaigns that resonate with your target audience. Utilize storytelling, emotional appeals, and interactive elements to capture attention and drive bookings.
  • Social Responsibility Initiatives: Integrate social responsibility initiatives into your business operations. Partner with eco-friendly travel providers, support local communities, and promote responsible tourism practices to appeal to conscious travelers.

By implementing these differentiation strategies and utilizing Luxosys’ white-label travel solution, you can create a unique and compelling travel business that attracts loyal customers and stands out in the competitive travel industry.